Many managed services providers, or IT service providers, are not local to the city in which your business is in. These are known as virtual providers. You never see them, but they can manage your IT needs virtually from their location. However, there is a better solution to using a virtual provider. A local service provider is an IT service provider who has an office locally in your area. There are many benefits to using this type of provider over a virtual provider. Here are a few of those benefits.
You Get On-Site Help
One of the significant benefits associated with using a local service provider is that you can get on-site help. When you are having an issue with something, you don’t have to call someone or work with them through a virtual chat system. The service provider can send someone right to your office to help you. If you prefer in-person interaction, this can be beneficial.
They Provide Personalized Customer Service
Another benefit associated with using a local service provider is that they provide personalized customer service to you. Many virtual providers offer the same standard service to all of their customers. They do not know you from their other businesses, and as such, have no way of knowing how your business varies from others. A local provider gets to know you and what differentiates your business from others. They can then help to provide you with personalized products and services, which can help your business.
They Can Provide Training
The final benefit to using a local service provider is that the local provider can provide you and your staff with IT training. Virtual providers cannot help to train your team on a new computer system or programs because they are too far away. A local provider can schedule to come to your office and show employees how to use the computer system, how to work a new IT service or how to operate programs that you may be struggling to handle.
There are many benefits to using a local managed services provider. If you’re looking for a managed service provider that is local, contact Digital Office Products today!