Nuance Call Steering Portal provides a natural advantage for creating, deploying, and optimizing the contact center’s most valuable speech recognition application; call steering. Nuance packaged years of experience and innovation in Natural Language Understanding into Call Steering Portal, meaning customers can now deploy world-class natural language call steering solutions independently. With Call Steering Portal, you can deliver a natural language routing application that creates brand differentiation by improving customer satisfaction while reducing contact center operational costs (increasing the containment rate and reducing call misroutes)...all while getting the benefit of continuous improvement based on Nuance’s unparalleled experience.
- Leading natural language technology
- Proven expertise
- Cloud and On Premise offerings