SERVICE & SUPPORT
Committed to keeping your business technology running smoothly
At Digital Office Products, our assistance doesn’t end after we make the sale. Rather, our service and support of you and your office equipment extends throughout the life of your new device. We understand the importance of keeping your devices up and running and know the devastating cost that downtime can have on businesses. That’s why we place so much value on our tenured Service Department and keep such an extensive local inventory of parts and supplies on-hand. Our top priority is to ensure maximum uptime for your office technology. From maintenance checks and proactive monitoring to fast, on-site service when you need it, Digital Office Products is dedicated to keeping your business-critical technology running at peak performance.
To expedite service, please locate the label on your machine that has Digital Office Products’ contact information. This label also includes a unique Equipment Identification Number. Referencing this number when you place a service or supply call makes it easy for our technicians to instantly access your account information and quickly assist you.
Our service department offers the following to our customers:
– Seal of Satisfaction
– Guaranteed Replacement Program
– Extended Service Hours
– Power Protection Services
DOP's Management Tools:
To accomplish our mission of providing exceptional service and support to all of our Washington, D.C. Metro Area clients, it is important for Digital Office Products to employ reliable, trusted, professional tools to maintain our clients’ network copier and printers. Our current applications include:
Toshiba Cloud Connect: This Toshiba-based application remotely conducts meter readings and facilitates auto-supply replenishment. It also monitors your Toshiba devices for service and maintenance needs.
DOP SYNC: This application remotely monitors your toner levels and service alerts, while collecting meter readings automatically.
These applications are FREE to all of Digital Office Products’ customers. Contact us today to learn more.
Digital Office Products is honored to be recognized as a Toshiba ProMasters Elite Certified Dealer. Criteria for this prestigious title is based on outstanding service provided to local customers by dealers across the United States. Only 25 Toshiba dealers nationwide achieve this status, making us extremely proud to be recognized for our commitment to customer service by our industry partner.
To help make equipment updates as simple as possible, please select your machine’s brand name below to download corresponding device drivers. Simply enter your product name or number and follow the prompts once on the page. If you have any questions or need assistance downloading your equipment drivers, please feel free to contact Digital Office Products.
CONTACT US TODAY TO LEARN MORE!
WHAT OUR CUSTOMERS SAY
“I had to tell you how impressed I am with you company's service response. Every service request we've had has been responded to the same day, often in less than three hours... You promised and you delivered.”- Karen Lees, Washington Christian Academy
“We have enjoyed working with Digital Office Products for over ten years. The Toshiba & Lexmark equipment has been very reliable and easy to use by both faculty and staff. Thanks for the great service. ”Mel Colvin, St. John's College High School
“Thank you for the great copier machine, training and service - a much better functioning, higher quality product than MCUOA Management office has had before. The Toshiba copier is efficient and 'user friendly.' ”Elizabeth Foltin, Montebello Condominium Unit Owner's Association